Here are some popular reasons for creating a FAQ page for your website:.Saves time: FAQ pages save time for potential customers and your customer support team. Customers won’t need to sit on a phone waiting for answers, and your customer service team won’t need to answer individual questions..Boosts trust: A FAQ page shows potential customers you understand their pain points and want to offer solutions. If shoppers can quickly get the answers they need, they’re more likely to trust you and continue shopping on your site. Reduces negative reviews: You can easily avoid most negative reviews, such as confusion around shipping, by providing a FAQ section with the answers. Instead of directing users to send a support ticket, send them to your FAQ page.Improves SEO: Many shoppers turn to search engines to answer pressing questions. With an SEO-optimized FAQ page, you can appear in search results with the solution. You can then direct users to your product pages, turning them into customers.