Hotel Policies

Hotel Standard Policies
Check-in/Check-Out timing
Check-in Time: 3:00 PM
Check-out Time: 12:00 PM
Unless otherwise specified in standard reservation confirmation voucher issued by the hotel. A deposit of IDR 1.000.000 is required upon check-in. 

Maximum Room Occupancy Policy
The maximum occupants for our rooms are 4 people (consisting of 2 adults and 2 children under 9 years old), unless an extra bed is booked for an additional charge. A maximum of 2 children under the age of 9 sleep free in existing room bedding. 

ID Requirement Policy
For security purposes, valid government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms for Indonesian Citizens include Driver’s License and/or Government Identity Card whereas Foreigners are required to present their Passport during Check-In. A copy for record will be made of the document at check-in. 

Early Arrival Policy
To guarantee early arrivals before our check-in time, guests are advised to book their rooms a day before their scheduled arrival date. Otherwise, early check-in will be subject to room’s availability on the date. 

Late Checkout Policy
Late checkouts are as follows: 
12:00n to 3:00 PM: 30% of daily room rate
3:00 PM to 6:00 PM: 50% of daily room rate
After 6:00 PM: full day’s room rate
Late check-out is not available during high-occupancy periods. 

Facility Use Policy
Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these facilities can only be used or requested by guests 17 years of age and above. Guests under that age must be accompanied by an adult guardian above the age of 18. Hotel is not liable to provide safety and security of any individual and it is considered that the user is medically and physically fit when utilizing any hotel facility. Please contact the hotel directly for more information.

Smoking Policy
Smoking is permitted only in designated outdoor smoking areas. All in-door public areas within the hotel are non-smoking. Smoking in non-smoking room is not permitted.
Smoking in our Non-smoking rooms will cause a penalty based on your room type’s next day room rate and cleaning fee.

Interconnecting Room Policy
Adjacent and interconnecting rooms are subject to availability and request should be placed at the time of reservation and can only be confirmed during check-in. Any and all specific requests in relation to allocation of rooms is subject to availability on the day of arrival.

Extra Bed Policy
To ensure the comfort of all our guests in our rooms, the maximum number of extra beds permitted in a room is one. An adult or child aged 9 and above is charged IDR 650.000 nett per night for an extra bed that also includes breakfast and additional amenities for one person.

Cancellation Policy 
Any cancellation or modification made 5 (five) days prior to your arrival date is free of charge. Otherwise, first night penalty will apply. Entire stay amount including taxes will be charged in case of non-arrival (No Show). 

Visitor Policy
Please be considerate of other guests staying on your floor and keep the noise to a minimum. Do note that there are a maximum of two visitors allowed per room before 10.00 PM. The Hotel does not allow outside visitors who are not registered with the hotel as occupants to stay overnight. Guests meetings and entertainments are mainly directed to the Hotel’s public area or restaurants. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

Usage of Camera and Photography / Videography Equipment Policy
In our commitment to respecting privacy, photo and videography of our guests and staffs are not allowed. The Hotel also does not allow professional cameras or drone camera usage. Any form of photography or videography intended for commercial purposes within the hotel is strictly prohibited, unless prior written copyright approval and agreement have been obtained from the authorized hotel representative.

Contact Information Disclaimer
Please note that the Hotel may need to contact you in relation to your reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or Whatsapp messages to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. We consider the privacy and confidentiality of your information to be important, as such we will only use your information in accordance with our Privacy Policy.